Returns & Exchanges

At Events At Cullen Wines, we strive to ensure every culinary experience and premium wine selection meets our exacting standards. If your order arrives damaged or incorrect, we are committed to providing a prompt replacement or refund to ensure your complete satisfaction.

Return Process

• 1.
  Contact Our Team

  Notify us within 48 hours of receiving your order by emailing our support team with your order number and details regarding the issue.

• 2.
  Provide Verification

  Please include clear photographs of the damaged product and the original packaging to help us process your claim quickly.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization number along with instructions for returning the items if necessary.

• 4.
  Receive Resolution

  Once approved, we will initiate a full refund to your original payment method or dispatch a replacement shipment at no additional cost to you.