Frequently Asked Questions
Everything you need to know about our organic wines and event services.
How long does shipping take for wine orders?
We typically process orders within 1-2 business days. Standard delivery within Australia usually takes 3-7 business days, depending on your location.
Are Cullen Wines certified organic or biodynamic?
Yes, Cullen Wines is proud to be a certified biodynamic, carbon-neutral, and naturally powered estate, ensuring the highest quality sustainable practices.
What is your return policy for damaged items?
If your wine arrives damaged or is corked, please contact us within 14 days of receipt. We will provide a full refund or a replacement bottle at no extra cost.
Can I book a private event at the winery?
Absolutely. We offer various packages for private events and weddings. Please use our website contact form to request a consultation and check date availability.
Do you offer international shipping?
Currently, we ship directly to customers within Australia. For international inquiries, please contact our team to discuss potential shipping arrangements via our global distributors.
Is there a minimum order requirement?
There is no minimum order requirement for individual bottles, but we offer significant shipping discounts and benefits for orders of 6 or 12 bottles.